Privacy policy

Version 2.8.0 · Last updated: September 2026

This English text is provided for convenience. The binding version of this document is the Spanish one, available at ingest-pro.com; in case of any discrepancy, the Spanish version prevails.

PRIVACY POLICY

Ingest Pro

Document version: 2.8.0

Last updated: September 2026

TITLE I

GENERAL PROVISIONS

Article 1. Purpose of this Privacy Policy

The purpose of this Privacy Policy is to inform the User about the processing of personal data that may be collected in connection with the installation, activation, use, updating, technical support or any other service associated with the Ingest Pro Software.

The Licensor undertakes to process personal data in accordance with applicable data protection legislation, upholding the principles of lawfulness, fairness, transparency, data minimisation, purpose limitation, accuracy, integrity and confidentiality.

Use of the Software implies awareness of this Privacy Policy insofar as it applies to the processing of personal data.

Article 2. Data controller

The data controller is Vadim Turkin (VT Prods), owner and developer of the Ingest Pro Software, referred to in this document as the Licensor.

Contact for data protection matters: support@ingest-pro.com. Full identification details are set out in the legal notice.

Data processing activities are carried out by the controller or by the technology providers acting on its behalf, identified in article 12, exclusively for the provision of the services associated with the Software.

Should the Licensor incorporate a company, the identity of the data controller will be updated in this Privacy Policy without affecting the rights granted to Users.

Article 3. Scope

This Privacy Policy applies to all processing of personal data related to the Ingest Pro Software, including, where applicable:

Licence activation and validation.
Use of the Evaluation Period.
Provision of technical support.
Handling of incidents.
Communications relating to the Software.
Use of the online services associated with it.

This Policy does not apply to processing carried out by independent third parties whose services may be integrated with or interact with the Software; those are subject to their own privacy policies and terms of use.

TITLE II

DATA COLLECTED

Article 4. Data provided by the User

No account is needed to use the Software. The website offers a customer area (My account) that is entered without a password, through a single-use link sent to the email address used for the purchase; it is only sent to addresses recorded as customers.

However, the User may voluntarily provide certain personal data where necessary to use services associated with the Software, including but not limited to:

Name of the Licence holder.
Email address.
Licence Key.
Information provided during technical support requests.
Any other data the User chooses to share voluntarily.

The User warrants that the data provided is truthful and accurate and relates to them personally, or that they have the necessary authorisation to share it.

Article 5. Technical data

In order to ensure the correct operation of the licensing system, improve the stability of the Software and provide technical support where necessary, Ingest Pro may process certain technical information about the User's Device, including but not limited to:

Unique installation identifier.
Installed version of the Software.
Licence status.
Operating system in use.
Technical information required for Licence validation.
Error logs, where the User chooses to share them or where they are necessary to resolve an incident.

This data will under no circumstances be used to build commercial profiles of the User or for purposes incompatible with those described in this Policy.

Article 6. Information that is not collected

Unless the User expressly provides it in connection with a technical support request, Ingest Pro does not collect or automatically transmit to the Licensor:

The content of audiovisual projects.
The video, audio, image or document files processed with the Software.
Metadata from the User's projects.
Credentials for third-party services.
Banking information or full payment details.
Personal information beyond what is strictly necessary to provide the services associated with the Software.

Ingest Pro's core functions are designed to run locally on the User's Device, keeping to a minimum any need to transmit information to external servers.

TITLE III

PURPOSES OF PROCESSING

Article 7. Licence management

The personal and technical data processed by the Licensor may be used for the overall management of the licensing system associated with the Ingest Pro Software.

In particular, that data may be processed in order to:

Handle withdrawal requests and send their acknowledgement of receipt (legal basis: compliance with a legal obligation, article 6.1.c GDPR).
Send the Licence Key by email after purchase, in Spanish or English depending on the billing country the customer gave Lemon Squeezy.
Activate and validate Licences.
Verify the authenticity of Licence Keys.
Manage the Evaluation Period.
Check the number of permitted activations.
Detect fraudulent use or use contrary to the EULA.
Safeguard the integrity and security of the licensing system.

The processing of this information is strictly limited to the purposes described above.

Legal basis: performance of the licence contract to which the User is party (article 6(1)(b) GDPR), as regards activating and validating Licences. As regards detecting fraudulent use and protecting the integrity of the licensing system, the controller's legitimate interest in preventing unauthorised use of its software (article 6(1)(f) GDPR).

Article 8. Technical support

Where the User requests technical assistance, the Licensor may process the information voluntarily provided by them for the sole purpose of diagnosing, investigating and resolving the reported incident.

The User may provide, among other things:

Descriptions of the problem.
Error logs.
Screenshots.
Information about the Device configuration.
Files strictly necessary to reproduce the incident.

The website includes an automatic assistant with predefined answers for frequent questions. It does not use artificial intelligence: it picks, from answers written by the Licensor, the one matching the words of the question. It runs entirely in the User's browser: what is typed into it is not sent to any server, the Licensor's or anyone else's, and is not kept.

Using this automated assistant does not prevent certain incidents from requiring human review or intervention where necessary, by writing to the contact address provided for that purpose.

Legal basis: performance of the contract and pre-contractual steps requested by the data subject (article 6(1)(b) GDPR) where the query concerns a Licence already purchased or a purchase, and the User's consent (article 6(1)(a) GDPR) in voluntarily providing the information contained in their query.

Article 9. Improving the Software

The Licensor may use technical, statistical or anonymised information in order to improve the stability, performance, security, compatibility and features of Ingest Pro.

Wherever possible, that information will be processed in aggregated or anonymised form, avoiding direct identification of the User.

The Licensor will under no circumstances use the data processed to build commercial profiles, sell information to third parties, carry out personalised advertising or engage in activities incompatible with the purposes expressly set out in this Privacy Policy.

The Licensor's commitment is to keep data processing limited to what is strictly necessary to ensure the correct operation and development of the Software.

Legal basis: the controller's legitimate interest in improving the stability, security and compatibility of its product (article 6(1)(f) GDPR), processing the information in aggregated or anonymised form wherever possible. In the case of website usage statistics, the User's consent given through the cookie panel (article 6(1)(a) GDPR).

TITLE IV

Article 9 bis. New-version notification list

The website offers a form through which the User may voluntarily provide an email address in order to be notified when an announced version of the software — notably the macOS version — becomes available.

Purpose: sending a single communication announcing the availability of that version. The address is not used for any other purpose, is not transferred to third parties for advertising purposes, and is not added to any other commercial file.

Legal basis: the User's consent, given expressly and unambiguously by entering the address and submitting the form, having been informed at that same point of the purpose and of how to withdraw it (Article 6(1)(a) GDPR).

Processor: the technical delivery is handled through Resend, an email service provider acting as processor on behalf of the controller.

Withdrawal: consent may be withdrawn at any time, without justification and at no cost, through the unsubscribe link included in every communication or by writing to support@ingest-pro.com. Withdrawal does not affect the lawfulness of processing carried out beforehand.

Article 9 ter. Sending the link to your computer

Visitors browsing on a phone or tablet may provide their email address to receive a link to the page they are viewing and open it later on their computer, since the programs only run on computers.

Purpose: sending that single email, with fixed content. The address is not stored in any database, is not added to any list and is not used for any other communication.

Legal basis: the User's own request for the email (Article 6(1)(b) GDPR, steps taken at the request of the data subject prior to entering into a contract).

Retention and processors: to prevent abuse, an encrypted fingerprint of the address (not the address itself) is kept in Upstash for 24 hours. The email is sent through Resend, which keeps the technical sending log for its own retention periods. Both act as processors.

DATA RETENTION AND SECURITY

Article 10. Data retention

Personal data will be kept only for as long as necessary to fulfil the purposes described in this Privacy Policy, or for the periods required by law.

Once the purpose that justified the processing no longer applies, the data will be deleted, anonymised or blocked where applicable legislation so requires.

By way of guidance, the following periods apply:

Licence and activation data (key, installation identifier, status): for as long as the subscription remains active and for one further year after cancellation, so that reactivations and complaints can be dealt with.
Billing data: retained by Lemon Squeezy as the authorised seller. To the extent the controller has access to it, it is kept for the tax and commercial periods required by law, of four to six years.
Technical support correspondence: up to two years from the resolution of the incident, so the history can be picked up again if the problem recurs.
Withdrawal requests: the email recording them is kept for the limitation period of contractual claims (up to five years), so that the request and its handling can be evidenced.
Backups of the licence database: kept encrypted and offline; daily copies are kept for 30 days and one monthly copy for 24 months. Data deleted from the database disappears from the backups as they expire.
Link sent to your computer: the address is not kept; only an encrypted fingerprint for 24 hours.
Cookie preference: stored only in the User's browser, which they may clear at any time.

Article 11. Security measures

The Licensor will adopt reasonable technical and organisational measures to protect personal data against loss, alteration, destruction, unauthorised access, disclosure or any other unlawful processing.

Those measures will be reviewed periodically, taking into account technological developments, the nature of the data processed and the risks associated with each processing operation.

Nevertheless, the User acknowledges that no computer system connected to the Internet can guarantee an absolute level of security, and therefore the Licensor cannot guarantee the complete absence of incidents arising from malicious action by third parties, unknown vulnerabilities or force majeure.

Article 12. Disclosure to third parties

As a general rule, the Licensor will not sell, rent, transfer or trade Users' personal data to third parties.

Personal data may only be disclosed where necessary for:

Compliance with a legal obligation.
The provision of technology services engaged by the Licensor for the operation of the Software.
Licence management.
The provision of technical support.
Compliance with decisions issued by competent authorities.

The providers involved in delivering the service are, as at this version:

Vercel Inc. — website hosting and aggregated usage statistics. Acts as a processor.
Google LLC — mailbox (Gmail) where support messages are received. Acts as a processor.
Neon Inc. — licence database (customers, licences and activated devices), hosted in London (United Kingdom), a country with a European Commission adequacy decision. Acts as a processor.
Upstash, Inc. — temporary storage of customer-area sessions, sign-in links and rate limits. Acts as a processor.
Resend — sending of Licence Keys, customer-area sign-in links, withdrawal acknowledgements, new-version notices and links to open the website on a computer. Acts as a processor.
ImprovMX — forwarding of emails sent to the support and info addresses to the owner's mailbox. Acts as a processor.
Telegram — internal notices to the owner about sales, cancellations and failed payments, with minimal order data. Acts as a processor.
Lemon Squeezy LLC — authorised seller (Merchant of Record) and issuer of the invoice. As regards payment and billing data it does not act as the controller's processor, but as an independent controller, subject to its own privacy policy.
GitHub, Inc. — distribution of the downloadable installation files.

Processors act on the controller's instructions and are bound by the contractual obligations required under article 28 GDPR.

International transfers: the providers above are established in the United States, so their involvement may entail an international transfer of data. Such transfers rely on the adequacy decision for the EU-U.S. Data Privacy Framework where the provider is certified under it and, failing that, on the standard contractual clauses approved by the European Commission. The User may request information about the safeguards applied by writing to support@ingest-pro.com.

TITLE V

USER RIGHTS

Article 13. User rights

The User may exercise, at any time and in accordance with applicable legislation, the rights available to them in respect of the processing of their personal data.

In particular, the User may request, where appropriate:

Access to their personal data.
Rectification of inaccurate or incomplete data.
Erasure of their personal data.
Restriction of processing.
Objection to processing.
Data portability where legally applicable.
Withdrawal of consent previously given, without affecting the lawfulness of processing carried out beforehand.

The exercise of these rights may be limited where processing is necessary to comply with legal obligations, to defend the Licensor's rights, or to maintain the validity and security of the licensing system.

Article 14. Exercising your rights

The User may exercise the rights set out in this Privacy Policy by writing to support@ingest-pro.com, stating which right they wish to exercise. If the request concerns a Licence, it helps to state the email address used for the purchase.

In order to protect the security of the information and prevent unauthorised access, the Licensor may request such additional information as is reasonably necessary to verify the identity of the applicant before acting on the request.

The Licensor will respond to requests received within the periods established by applicable legislation, unless exceptional circumstances justify an extension of those periods in accordance with the law.

Where the User considers that the processing of their personal data infringes applicable legislation, they may lodge a complaint with the Spanish Data Protection Agency (Agencia Espanola de Proteccion de Datos, AEPD), C/ Jorge Juan 6, 28001 Madrid, www.aepd.es, without prejudice to any other right or action available to them.

Automated decision-making: the controller does not take decisions based solely on automated processing that produce legal effects concerning the User or similarly significantly affect them. The support assistant answers questions, but does not decide on licences, charges or refunds.

TITLE VI

AMENDMENTS AND FINAL PROVISIONS

Article 15. Amendments to this Privacy Policy

The Licensor may amend this Privacy Policy where necessary to adapt it to legislative, technical, organisational or functional changes relating to the Ingest Pro Software or its associated services.

Amendments will be published by such means as the Licensor considers appropriate and will take effect from the date stated in them.

Where amendments substantially affect the processing of personal data, the Licensor will endeavour to inform Users by reasonable means, wherever this is legally required or technically feasible.

Article 16. Applicable law

This Privacy Policy is governed by and shall be interpreted in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights, and any other Spanish or European legislation applicable to the protection of personal data.

In the event of conflict between this Policy and applicable mandatory legislation, the latter shall prevail.

Article 17. Entry into force

This Privacy Policy takes effect from the date of its publication and remains in force until replaced by a later version.

Use of Ingest Pro means that the User declares that they have read and understood the content of this Privacy Policy insofar as it applies to the processing of their personal data.

End of the Privacy Policy

Ingest Pro

Document version: 2.8.0